استخدام Service Desk Specialist
شرح موقعیت شغلی
Responsibilities :
- Diagnosing and resolving software and hardware issues for users.
- Providing support for operating systems, applications, and peripherals.
- Documenting issues and solutions in a ticketing system for tracking and improvement.
- Understanding basic networking concepts such as IP addressing, and network troubleshooting.
- Supporting corporate VPN connectivity and resolving remote access issues.
- Assisting with network-related problems that impact user productivity.
- Assisting with VoIP system configurations and troubleshooting issues on telephony devices.
- Ensuring smooth communication services for internal and external calls.
- Creating organizational training documentation to help users understand IT systems and processes.
- Proficiency in Windows 10 and 11, including system administration and troubleshooting.
- Familiarity with macOS, Linux, and Android, assisting users with different platforms and ensuring compatibility.
Requirement:
- 2-3 years of experience in an ICT support role (Service Desk, IT Support, or Help Desk).
- Good understanding of IT service management (ITSM) principles and tools.
- Ability to communicate technical information clearly to non-technical users.
- Experience working with remote support tools and IT ticketing systems.
Benefits :
Join our friendly and dynamic team and enjoy a range of perks, such as:
- Professional development opportunities
- Free breakfast every day
- Birthday and anniversary gifts and surprises
- Lunch and snack subsidies
- Transportation budget
- Comprehensive health insurance
- Seasonal and special charges and discounts from Tapsi Food
مهارتهای مورد نیاز
- Service Desk
- IT
- ICT
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت