اسنپ باکس | Snappbox

تاسیس در ۱۳۹۶ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر snapp-box.com

استخدام Operations Support Supervisor

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Join SnappBox – The Largest On-Demand Delivery Service in the Middle East!

Are you passionate about leading teams, improving operational performance, and driving execution excellence? SnappBox is looking for an Operations Support Supervisor to join our growing Operations team. In this role, you will play a key part in supporting the Operations Manager, leading the Operations Support team, ensuring projects are executed effectively, and continuously improving team performance and operational efficiency.

About Us

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry through innovative technology and a customer-first mindset. We value ownership, collaboration, continuous improvement, and operational excellence to deliver the best possible experience for our customers and partners.

Key Responsibilities

Supervise the daily activities of the Operations Support team and ensure timely execution of operational tasks.
Support the Operations Manager in planning, prioritizing, and executing operational projects and strategic initiatives.
Assign, monitor, and follow up on team tasks to ensure deadlines and quality standards are consistently met.
Identify operational bottlenecks and proactively resolve issues to improve team productivity.
Track project progress and provide regular status updates to management.
Monitor team KPIs and performance metrics, identifying opportunities for improvement and implementing corrective actions.
Conduct regular one-on-one meetings and team meetings to review performance, priorities, and development plans.
Coach, mentor, and support team members to improve their technical and professional capabilities.
Lead onboarding and training for new team members and ensure a smooth integration into the team.
Perform quality control (QC) on team deliverables, communications, reports, and operational activities to ensure compliance with company standards.
Collaborate with cross-functional teams (Product, Commercial, Finance, Customer Support, Data, and Quality Control) to ensure successful project execution.
Develop and maintain operational documentation, processes, and best practices.
Prepare operational reports and present insights and recommendations to management.
Promote a culture of accountability, ownership, collaboration, and continuous improvement.

Qualifications

Bachelor's degree in Business Administration, Industrial Engineering, Management, Logistics, or a related field.
3+ years of experience in Operations, Logistics, Customer Operations, or a similar environment.
Previous experience leading, mentoring, or supervising a team.
Excellent problem-solving and decision-making abilities.
Strong communication and stakeholder management skills.
Advanced Microsoft Excel skills.
Experience tracking KPIs and driving team performance improvements.
Ability to manage multiple priorities in a fast-paced environment.
High level of ownership, resilience, and accountability.

Benefits

Comprehensive health, dental, and vision insurance
Opportunities for professional growth and development
A collaborative and innovative work environment
Learning budget
Transportation discount and voucher
Organizational food discount
Hybrid and flexible working hours

ثبت آگهی استخدام در جابینجا

معرفی شرکت

اسنپ‌باکس جدیدترین سرویس اپلیکیشن اسنپ (بزرگترین سامانه حمل و نقل هوشمند کشور) تمام شرکت‌ها با هر نوع فعالیت تجاری را به بزرگترین مجموعه از پیک‌های موتوری در کشور متصل می‌سازد.
درحال حاضر، تنها تعداد محدودی از شرکت‌ها به پیک‌های ارزان و با کیفیت دسترسی دارند. از طرف دیگر، تعداد زیادی پیک موتوری هستند که به دنبال فعالیت بیشتر بوده اما قادر به یافتن مشتری نیستند.
ما می‌خواهیم این موضوع را با استفاده از فناوری هوشمند و استاندارد عملیاتی جدید، برای همیشه تغییر دهیم.
ما آینده را می‌سازیم. به ما ملحق شوید.

مهارت‌های مورد نیاز

پاسخگویی به مشتریان ارتباط با مشتریان و پشتیبانی امورمشتریان
جنسیت

مهم نیست
وضعیت نظام وظیفه

معافیت تحصیلی معافیت دائم پایان خدمت
حداقل مدرک تحصیلی

کارشناسی