اکوتراست | Ecotrust

سرمایه‌گذاری و تحلیل کسب‌وکار ۵۱ تا ۲۰۰ نفر ecotrust.ir/

فرصت‌های شغلی ۷

استخدام Customer Experience Specialist (CX)

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

At Ecotrust, thousands of users rely on our products and content every day to make better financial and investment decisions. We are looking for a Customer Experience Specialist who can support users, build trust, and help deliver an outstanding customer experience.

Responsibilities :

Respond to user inquiries through various communication channels.
Guide users in utilizing Ecotrust’s products and services effectively.
Address financial and investment related questions within the framework of the company’s policies and approved knowledge resources.
Investigate, categorize, and follow up on user requests, issues, and feedback.
Communicate user needs, concerns, and insights to Product, Research, Operations, and Marketing teams.
Contribute to improving customer support processes and the overall user experience.
Maintain and expand the knowledge base by documenting frequently asked questions and recurring issues.
Ensure user concerns are fully resolved through effective follow-up and ownership.

Requirements :

Good understanding of personal finance, investing, and wealth management concepts.
Previous experience in financial services, investment firms, brokerage companies, banking, insurance, fintech, or related industries.
Strong communication and interpersonal skills.
Excellent problem solving and follow up abilities.
Ability to explain complex concepts in a simple and user friendly manner.
High level of responsibility, attention to detail, and organizational skills.
Ability to collaborate effectively with cross functional teams.

Preferred Qualifications :

Previous experience in Customer Support, Customer Success, or Customer Experience roles.
Familiarity with financial markets and investment products.
Experience working in fintech companies or startup environments.
Experience with CRM systems and customer relationship management tools.

If you enjoy helping people, have a strong interest in finance and investing, and want to play a meaningful role in improving the experience of investors, we would love to hear from you.

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معرفی شرکت

اکوتراست یک پلتفرم مدیریت دارایی و سرمایه‌گذاری شخصی است که با تحلیل وضعیت مالی، میزان ریسک‌پذیری و ترکیب دارایی‌های هر فرد، به او کمک می‌کند تصمیم‌های مالی آگاهانه‌تری بگیرد.